Returns and Refunds:
- Return Eligibility:
- We accept returns for eligible items within 30 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Certain items, such as bullion products, may have specific return restrictions due to market fluctuations. Please contact our customer service for more information.
- Return Process:
- If you wish to return an item, please contact our customer service to initiate the return process.
- We will provide you with the necessary instructions and a return authorization number (RMA) if applicable.
- Please securely package the item and include the RMA number on the return package.
- Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.
- Refunds:
- Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
- Refunds will be issued in the original payment method used for the purchase.
- Please note that shipping fees and certain non-refundable items, such as personalized or engraved products, may be deducted from the refund.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service immediately.
- We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.
- Contact Us:
- If you have any questions or need further assistance regarding orders and returns, please contact our customer service. We are here to help!