4 – What is your return policy?

Returns and Refunds:

  1. Return Eligibility:
    • We accept returns for eligible items within 30 days from the date of delivery.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
    • Certain items, such as bullion products, may have specific return restrictions due to market fluctuations. Please contact our customer service for more information.
  2. Return Process:
    • If you wish to return an item, please contact our customer service to initiate the return process.
    • We will provide you with the necessary instructions and a return authorization number (RMA) if applicable.
    • Please securely package the item and include the RMA number on the return package.
    • Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.
  3. Refunds:
    • Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
    • Refunds will be issued in the original payment method used for the purchase.
    • Please note that shipping fees and certain non-refundable items, such as personalized or engraved products, may be deducted from the refund.
  4. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer service immediately.
    • We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.
  5. Contact Us:
    • If you have any questions or need further assistance regarding orders and returns, please contact our customer service. We are here to help!