FAQs

1 – Why Choose Precious Metals & More?

Esteban Murguia2023-08-08T01:17:19-07:00At Precious Metals & More! we simplify your shopping experience. Geared towards beginner to intermediate investors, our straightforward pricing and free standard shipping make investing easy. With curated collections, a diverse range of collectibles in stock, and our exclusive "coin of the month" subscription plan, we offer convenience and variety. Trust, honesty, and authenticity are the cornerstones of our business. Choose Precious Metals & More! for a reliable and enjoyable investment journey.

2 – What payment types do you accept?

Esteban Murguia2023-07-16T19:24:33-07:00We accept Visa and Mastercard credit/debit cards and American Express. More options will be added in the future.

3 – What shipping options do you offer?

Esteban Murguia2023-07-16T19:20:16-07:00

• We offer reliable shipping options including next day, 2nd day, and ground to ensure the safe and timely delivery of your order. Our main carrier is USPS, but UPS and FedEx are used at our discretion.
• Shipping fees and estimated delivery times will be displayed during the checkout process.
• We strive to process and ship orders as quickly as possible, typically within 3-5 business days to ensure cleared payment.

4 – What is your return policy?

Esteban Murguia2023-07-16T19:19:02-07:00Returns and Refunds:

1. Return Eligibility:
   • We accept returns for eligible items within 30 days from the date of delivery.
   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
   • Certain items, such as bullion products, may have specific return restrictions due to market fluctuations. Please contact our customer service for more information.
2. Return Process:
   • If you wish to return an item, please contact our customer service to initiate the return process.
   • We will provide you with the necessary instructions and a return authorization number (RMA) if applicable.
   • Please securely package the item and include the RMA number on the return package.
   • Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.
3. Refunds:
   • Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
   • Refunds will be issued in the original payment method used for the purchase.
   • Please note that shipping fees and certain non-refundable items, such as personalized or engraved products, may be deducted from the refund.
4. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact our customer service immediately.
   • We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.
5. Contact Us:
   • If you have any questions or need further assistance regarding orders and returns, please contact our customer service. We are here to help!

5 – Where do you ship?

Esteban Murguia2023-07-16T19:23:40-07:00We currently only offer shipping within the United States including Alaska and Hawaii.